Having The Last Laugh for Bad Products, Poor Services and Broken Promises


New Blog Design Coming

January 11, 2011

The recent absence of blog posts is not due to lack of opportunities. The blog has been undergoing a top-to-bottom redesign. It will reappear shortly in its new format.

Meanwhile American corporations are doing their part to supply new episodes. I'll shortly resume blogging--this time regularly on Tuesdays and Thursdays. The blog address remains the same. I'll welcome comments on the new look. Stay tuned. (more…)


October 26, 2010

Tags: consumerist

Along with several million other close friends, President Obama emailed me:
Charles –
Two years ago, I met 10 of you.
He said he still remember[s] the time we spent together. Is my memory shot? I have met two presidents. (more…)

Cindy Becomes AT&T

October 22, 2010

Tags: AT&T

AT&T’s corporate office in Morristown NJ is a phone company office without phones. No AT&T stores or toll-free help lines have its number. AT&T’s 411 Directory Services handles a request for that number in an inventive way: (more…)

October 6, 2010

Tags: customer service, Customer Service Week,, USPO


On Monday alerted me that this is Customer Service Week. It told me by email. Why didn’t mail that message to me? Perhaps is unable to print stamps because it only uses Apple Computers. (more…)

September 27, 2010

Tags: agribusiness, seed engineering, Whole Foods, Turlock Farms

Turlock Fruit Says Avoid The Cranshaws

Not to worry: The Cranshaws are neither the Hatfields nor the McCoys. They are big, yellow-orange melons that were once reliably ripe and sweet. Now they deceptively look ripe and sweet. Nothing’s perfect, as they say inthe fresh food business. (more…)

September 16, 2010

Tags: SimpleEscapes, hidden fees, VerTrue, Member Works

SimpleEscapes’ Complexity Defense—And Payoff

Imagine my surprise when I discovered an annual fee for a service I never used or
knew I had or realized I had been paying for. (more…)

September 10, 2010

Tags: California earthquake insurance, CHUBB

Follow Up: CHUBB Botches Cover Up, Admits Error

CHUBB admitted in a phone call to me yesterday that the package with an “offer” for earthquake insurance (see my last post) was an attempt to correct an earlier “system error” that caused “policies [to be] issued with an incorrect rate.” (more…)

September 8, 2010

Tags: CHUBB, insurance premiums, earthquale insurance

Is CHUBB Finally A Government Agency?

CHUBB just warned me that unless I add earthquake insurance to my CHUBB “Masterpiece" policy, “IT SHALL BE CONCLUSIVELY PRESUMED THAT YOU HAVE NOT ACCEPTED THIS OFFER.”

The “offer” would duplicate the CHUBB earthquake coverage I already have with CHUBB. (more…)

September 3, 2010

Tags: hidden fees, Citibank

Citibank Tries—And Fails Again—To Collect Hidden Fees

Buried in the 3rd paragraph of the 3rd page in this month’s Citibank’s credit card statement was a notice of next month’s $85 “annual membership fee.” Each year Citi tries to sneak in fees (more…)

September 2, 2010

Tags: AT&T, Apple iPhone3G, connectivity

AT&T/Apple iPHONE 3G Works Best In The Lincoln Tunnel

The Lincoln Tunnel is where my AT&T-Apple iPhone 3G reliably works. AT&T claims it has 97% of America covered. Looks like Manhattan is either in the uncovered part or (more…)