THE CONSUMERIST MANIFESTO BLOG

Having The Last Laugh for Bad Products, Poor Services and Broken Promises

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October 6, 2010

Tags: customer service, Customer Service Week, stamps.com, USPO

This Is CUSTOMER SERVICE WEEK

On Monday stamps.com alerted me that this is Customer Service Week. It told me by email. Why didn’t stamps.com mail that message to me? Perhaps stamps.com is unable to print stamps because it only uses Apple Computers.

Stamps.com is an “approved licensed vendor of the United States Postal Service.” It assists the Postal Service by shortening lines of people waiting to buy stamps, a process that is labor intensive at most post offices, especially if the stamp vending machines are out of stamps or out of whack. Stamps.com provides a service to let consumers print their own stamps—provided they don’t use an Apple Computer. Apple has about 10% of the market, but stamps.com was not made to work with Mac. (I am pursuing why the USPO allowed stamps.com to exclude Apple. Stay tuned.)

Rather than fully disclosing stamps.com does not work for Mac, stamps.com just lists the requirements in the fine print for consumers with Apples find out for themselves.

Stamps.com missed a terrific opportunity this week to make a public service announcement:

Attention Mac users: We at stamps.com feel your pain. We hope someday to
figure out how you can print our stamps with your computer.


But at least this puts Stamps.com into the running for my Outstanding Defect On Delivery Award, the winner of which will be announced in March, 2011.