THE CONSUMERIST MANIFESTO BLOG

Having The Last Laugh for Bad Products, Poor Services and Broken Promises

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October 6, 2010

Tags: customer service, Customer Service Week, stamps.com, USPO

This Is CUSTOMER SERVICE WEEK

On Monday stamps.com alerted me that this is Customer Service Week. It told me by email. Why didnít stamps.com mail that message to me? Perhaps stamps.com is unable to print stamps because it only uses Apple Computers. (more…)

Nordstrom's Chinese Pajamas

May 22, 2010

Tags: quality fade, outsourcing, customer service

Neither of my two Nordstrom L Tall pajamas matches the other. The sleeves in one are two inches shorter than the otheróalong with the rest of the dimensions.

Whatís going on? Answer: Outsourcing, followed by slow shrinkage due to quality fade.* Quality fade steadily (more…)